Wholesale Program Terms and Conditions

Wholesale Discount Prices

Wholesale partners receive a 50% discount off our regular retail pricing. Wholesale discounted prices are reflected on each product page when logged into your wholesale account and on the wholesale order form.

Minimum Order

The minimum order amount is $100. Each product will have minimum unit quantities reflected on the product page.

Approved Sales Channels

Wholesale prices are available to retail partners who are reselling the products to consumers through an established retail store or website approved through our registration process. Products are not to be sold through third-party websites such as Amazon, eBay, Walmart, etc.
If you wish to start selling Urban Pulse products on a new platform not previously approved, email us at danielle@urbanpulseco.com with the new platform information for approval.

Placing Orders

We have two easy ways to place your order.

  1. When logged into your wholesale account you may shop our website: https://urbanpulseco.com/ All wholesale pricing is reflected on the website when logged into your wholesale partner account.
  2. You may shop via our order form: https://urbanpulseco.com/wholesale-ordering/ You will also need to be logged into your wholesale account when using this form.

If you have any questions while ordering or browsing our products please feel free to email us directly at: danielle@urbanpulseco.com or chat with us via the chat box in the bottom right-hand corner of our website.
We’re always happy to assist you in finding products that will perform well in your shop or answer any questions about our products, processes, ingredients, etc.

Lead Times

Wholesale orders ship within 7 to 14 business days unless a later ship date is scheduled and agreed upon by both parties. We do our best to ship all orders as quickly as possible, so orders can ship sooner than 7 business days. If you have a rush order please email us at danielle@urbanpulseco.com before placing your order and we will confirm if the products are available for faster fulfillment.

Preorder Products

Review preorder listings carefully. The description will contain all relevant information on the date that your preorder will be finished production and ready to ship.

Shipping costs for pre-ordered products will be charged at the time of shipment. The cost will be sent in an invoice to your email address with verification that your preorder is ready to ship. Shipping estimates will be provided on the product listing page of any preorder product.

If your order contains both preorder and regular ready-to-ship products, then your order will be split into two shipments. The ready-to-ship products will ship ASAP and the preorders will follow once production is complete.

Shipping

Wholesale orders are shipped via UPS or USPS. You have both options to choose from when placing your order. UPS is typically the most cost-efficient option when shipping larger wholesale packages. Shipping costs are reflected on your cart at checkout and are calculated in real time based on current UPS and USPS rates.

You will receive a confirmation email upon shipment with all relevant tracking details as well as a confirmation email upon delivery to make sure your package arrives safe and sound.

Damaged Products

If you notice any damages or issues upon arrival of your package contact us immediately at danielle@urbanpulseco.com. Notify us of any product damages within 7 days of the shipment being delivered. In the email provide:

  • Picture of damaged products
  • Picture of the shipment box
  • SKUs and quantities of damaged products

We will provide you with a credit or send replacements free of charge. The information you provide will help us place an insurance claim to the shipping carrier.

Returns

Wholesale orders are non-refundable. But we do stand behind our products so if you have any concerns about your order please email us at: danielle@urbanpulseco.com

Payment

We accept credit card payments via Stripe at checkout. We may accept other forms of payment upon request. Email us at danielle@urbanpulseco.com with your alternate payment method request.

Branding

Urban Pulse products are not to be altered before selling to the consumer. This includes altering the product itself or the labeling. Shop SKU labels and other relevant information needed for the sale of the product may be added to the item.

Net 30/60/90 Terms

If you’re interested in net terms please place your wholesale order via Faire here: https://faire.com/direct/urbanpulse

Faire can offer net terms and other incentives we are unable to offer on our website.

International Orders

We are truly honored to work with international retailers to bring Urban Pulse products to consumers around the world. Please place your international order via Faire here: https://faire.com/direct/urbanpulse

Faire has easier shipping options for international orders that we are unable to offer on our website.

Private Label and Custom Orders

Email us at danielle@urbanpulseco.com with your private label or custom order request. While we don’t offer our current wholesale collection for private label, we are happy to create a custom product for your shop!